Frequently asked questions

Passeo is a club management app designed to make it easier to organize members, sessions, attendance, and participation in one place.

Passeo is designed for clubs and groups that need a simple way to manage activities, member participation, and session records without adding unnecessary complexity.

No. Passeo is flexible enough for many kinds of clubs and recurring groups, including activity clubs, community groups, classes, volunteer teams, and small organizations.

Clubs in Passeo can use role-based access so different people can have different levels of responsibility. Common roles include owner, host, and member.

See Roles for a more complete overview.

Not usually. Session management is typically limited to higher-permission roles such as host or owner, depending on how the club is configured.

Yes. A club may choose how responsibilities are handled internally, so the exact workflow can vary depending on the organization's needs.

Going means a member plans to attend a session. Checking in means the member actually attended and the attendance was recorded.

Yes. Clubs can use capacity limits for sessions. Once a session reaches its limit, further check-ins can be prevented to avoid overbooking.

Yes. Past sessions can be retained so clubs can review attendance history, participation totals, and activity records over time.

Yes. Depending on the club's setup, Passeo can distinguish between simple check-ins and broader participation tracking.

Backfill means recording attendance after a session has already happened. It is useful when a real attendee was missed during the live session and the club needs to correct the record.

Members join a club using a join code provided by the club organizer.

The join code is typically shared by the owner or host, and members enter it in the app to join the club.

Join codes are managed by the club organizer, usually the owner or host.

They can share the code directly with members. In many cases, the code is available in the club settings screen.

If you previously joined a club but lost access, you can recover your membership using a recovery code provided by the club organizer.

Enter the recovery code in the app to restore your access, including your credits and participation history.

You may need a recovery code if you reinstall the app, switch devices, or lose access to your previous membership.

If you don’t have a recovery code, you will need to contact your club organizer (such as the owner or host) for assistance.

The organizer can look up your membership in the Manage Members screen and provide your recovery code so you can restore access.

Yes. Members can view upcoming sessions, check availability, and review details such as time and location before joining or checking in.

Depending on role permissions, organizers may be able to review participation history, attendance records, and other club-related member activity.

Yes. Depending on role permissions and club settings, organizers such as the owner or host can add, deduct, or correct credits when needed.

Credits are managed by organizers such as the owner or host, depending on your club’s setup.

To add credits, go to the Manage Members screen, select a member, and apply the adjustment. The change will be recorded in the member’s credit history.

This is commonly used when members purchase credits, receive adjustments, or need corrections.

Yes. One of Passeo's main goals is to reduce manual coordination and make attendance, sessions, and role-based responsibilities easier to manage in a consistent way.

No. Passeo Pro is a club-level upgrade. When one member upgrades, Pro features are unlocked for the entire club.

Passeo Pro includes advanced tools such as reports, exports, and audit logs. These features help clubs track participation, review activity, and maintain better long-term records.

Yes. Passeo is free for everyday club operations, including sessions, check-ins, and participation tracking. Pro is only needed for advanced reporting and operational visibility.

Once a club is upgraded, all members in that club can access Pro features, depending on their role and permissions.